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We take customer satisfaction very seriously.
Our staff's performance and compensation are
directly tied to customer satisfaction ratings.
This promotes a true customer-centric culture,
and empowers staff to do whatever it takes
to meet and exceed your expectations. And we
encourage local service teams to partner with
you, learning all aspects of your business so
that EMC's services are effectively leveraged to
help you realize the full value of your
information infrastructure.
Global and targeted customer surveys are
conducted frequently throughout the year by an
external research firm, covering every aspect of
your EMC experience. We also have a dedicated
group in-house solely focused on proactively
gathering, analyzing and addressing customer
feedback. We never stop improving service
quality. We continually "raise the bar" on
ourselves.
And it works. A number of unsolicited
independent parties have recognized EMC for its
outstanding service.
- Fast Company magazine, in its
fourth annual "Best Practices of the Best
Companies" Awards issue, called EMC "The
World's Most Customer-Centric Company," based
on EMC's fanatical devotion to customer
service, innovative service processes and
unconventional but highly effective services
business model.
- In May 2001, Wilson Publications, the
publisher of CRM Magazine in the United
Kingdom, selected EMC as a finalist for its
first-ever customer-relationship management
award.
Our customers entrust the ability to access
and use their business information to EMC. EMC
Global Services values that trust. Our staff is
dedicated to your business success. |
